Frequently Asked Questions
How long does shipping take?
Orders are processed within 1–3 business days. Once shipped, delivery to UK addresses typically takes 5–8 business days — most orders arrive within 6–11 business days of being placed.
Where do you ship?
We currently ship to addresses across the United Kingdom, with free shipping on every order.
What is your return policy?
We offer a 30-day return policy. Contact us within 30 days of delivery and we'll guide you through the process.
How do refunds work?
Once your return is received and inspected, refunds are issued to your original payment method within 7 business days.
Is my payment secure?
Yes — all transactions are processed through secure, encrypted payment gateways. We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Shop Pay.
How can I get in touch?
Email us anytime at support@zelayne.com. We usually respond within 24 business hours, Monday–Friday.


