Shipping Policy

At Zelayne, we offer free standard shipping on all orders to the United Kingdom and the United States. For shipping-related questions, contact us at support@zelayne.com.

Shipping Coverage
We currently ship to residential and business addresses in the United Kingdom and the United States. We are unable to ship to P.O. boxes, military addresses (APO/FPO/DPO) or to addresses outside these two countries at this time.

Order Fulfilment and Shipping Origin
Zelayne is a Germany-based business. Our products are fulfilled and shipped through international logistics partners and warehouses. Because of this, the shipping origin may differ from our registered business address. By placing an order with Zelayne, you acknowledge that your order may be fulfilled and shipped from an international warehouse or fulfilment centre.

Processing and Handling Time
Orders are processed within 1-3 business days (Monday to Friday, excluding public holidays) after payment is confirmed. Orders placed on a weekend or public holiday are processed on the next business day.

Delivery and Transit Time
United Kingdom: once your order has shipped, delivery typically takes 5-8 business days. In total, most orders arrive within 6-11 business days of being placed.
United States: once your order has shipped, standard delivery typically takes 4-8 business days. Express delivery (FedEx) typically takes 2-3 business days after dispatch.
These are estimated delivery times; actual delivery may vary slightly during peak seasons or due to circumstances outside our control.

Shipping Costs
United Kingdom: free standard shipping on all orders.
United States: free standard shipping on all orders. Express shipping (FedEx) is available at checkout for $7.97.

Import Duties and Taxes (United States)
Shipments to the United States may be subject to import duties and taxes, which are set by US customs authorities and not by Zelayne. If any apply to your order, they are the responsibility of the recipient unless stated otherwise at checkout.

Carrier Services
We use reputable international carriers and local delivery partners to deliver your order. The carrier used depends on your delivery address and the shipping method you choose.

Tracking
All orders include tracking. Once your order ships, you will receive a confirmation email with your tracking number and a link to monitor delivery.

Shipping Delays
While we do everything we can to meet estimated delivery windows, delays may occur due to weather, high order volumes, customs processing or carrier issues. If your order exceeds the estimated delivery window, contact us and our team will assist you.

Incorrect Address
Please check your shipping address carefully before you complete your order. If you need to change it, contact us as soon as possible. Once an order has shipped, we cannot guarantee that the address can be changed.

Lost or Damaged Packages
If your order is lost or arrives damaged, contact us at support@zelayne.com with your order number and, where applicable, photos of the damage. We will investigate and provide a replacement or full refund as quickly as possible.

Contact Information
Store Name: Zelayne
Location: Lahr, Germany
Email: support@zelayne.com
Phone: +44 7473 953747
Customer Service Hours: Monday-Friday, 9am-5pm (UK time)
We respond within 24 business hours on working days.