Shipping Policy

At Zelayne, we offer free standard shipping on all orders within the United Kingdom. For shipping-related questions, contact us at support@zelayne.com.

Shipping Coverage
This policy applies to orders shipped within the United Kingdom. We currently ship to residential and business addresses in the UK only, and are unable to ship to P.O. boxes or to addresses outside the United Kingdom at this time.

Order Fulfilment and Shipping Origin
Zelayne is a Germany-based business. Our products are fulfilled and shipped through international logistics partners and warehouses. Because of this, the shipping origin may differ from our registered business address. By placing an order with Zelayne, you acknowledge that your order may be fulfilled and shipped from an international warehouse or fulfilment centre.

Processing and Handling Time
Orders are processed within 1-3 business days (Monday to Friday, excluding public holidays) after payment is confirmed. Orders placed on a weekend or public holiday are processed on the next business day.

Delivery and Transit Time
Once your order has shipped, delivery to UK addresses typically takes 5-8 business days. In total, most orders arrive within 6-11 business days of being placed. These are estimated delivery times; actual delivery may vary slightly during peak seasons or due to circumstances outside our control.

Carrier Services
We partner with the following reliable carriers for deliveries within the United Kingdom:

• Royal Mail
• DPD
• UPS
• FedEx

Tracking
All orders include tracking. Once your order ships, you will receive a confirmation email with your tracking number and a link to monitor delivery.

Shipping Delays
While we do everything we can to meet estimated delivery windows, delays may occur due to weather, high order volumes, or carrier issues. If your order exceeds the estimated delivery window, contact us and our team will assist you.

Lost or Damaged Packages
If your order is lost or arrives damaged, contact us at support@zelayne.com with your order number and, where applicable, photos of the damage. We will investigate and provide a replacement or full refund as quickly as possible.

Contact Information
Store Name: Zelayne
Location: Lahr, Germany
Email: support@zelayne.com
Phone: +44 7473 953747
Customer Service Hours: Monday-Friday, 9am-5pm
We respond within 24 business hours on working days.