FAQ

Shipping

Where do you ship?
We ship to addresses in the United Kingdom and the United States, with free standard shipping on every order.

How long does shipping take?
Orders are processed within 1–3 business days. Once shipped, delivery to UK addresses typically takes 5–8 business days and delivery to US addresses typically takes 4–8 business days. You'll receive a tracking link by email as soon as your order ships.

Will I have to pay customs or import duties?
Orders to the United States may be subject to import duties and taxes set by US customs. If any apply, they are the responsibility of the recipient unless stated otherwise at checkout. See our Shipping information for details.

Payment

Which currency will I be charged in?
Prices are shown in British pounds (GBP) for customers in the UK and in US dollars (USD) for customers in the US. The final amount is shown at checkout before you pay.

Returns & Refunds

What is your return policy?
We offer a 30-day return policy for orders to the UK and the US. Contact us within 30 days of delivery and we'll guide you through the process. See our full Refund Policy for details.

How do refunds work?
Once your return is received and inspected, refunds are issued to your original payment method within 7 business days.

Contact

How can I get in touch?
Email us anytime at support@zelayne.com. We usually respond within 24 business hours, Monday–Friday (UK time).