FAQ

Shipping

How long does shipping take?
Orders are processed within 1–3 business days. Once shipped, delivery to UK addresses typically takes 5–8 business days. You'll receive a tracking link by email as soon as your order ships.

 

Where do you ship?
We currently ship to addresses across the United Kingdom, with free shipping on every order.

 

Returns & Refunds

What is your return policy?
We offer a 30-day return policy. Contact us within 30 days of delivery and we'll guide you through the process. See our full Refund Policy for details.

 

How do refunds work?
Once your return is received and inspected, refunds are issued to your original payment method within 7 business days.

 

Contact

How can I get in touch?
Email us anytime at support@zelayne.com. We usually respond within 24 business hours, Monday–Friday.