Privacy Policy

Last updated: September 2026

Zelayne operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you with a curated shopping experience (the "Services"). Zelayne is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal data when you visit, use, or make a purchase from the Services, or otherwise communicate with us.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read and understood the collection, use, and disclosure of your information as described here.

Data Controller
Zelayne, based in Lahr, Germany, is the data controller responsible for your personal data collected through the Services. If you have any questions about this policy or how your data is handled, contact us at support@zelayne.com.

Data Protection
We are committed to protecting your personal data and complying with applicable data protection law, including the UK GDPR and the EU GDPR. As the data controller, Zelayne implements appropriate technical and organisational measures to safeguard your personal data against unauthorised access, loss, or misuse, and processes it only on a lawful basis and for the purposes described in this policy.

Personal Data We Collect

Depending on how you interact with us, we may collect: contact details (name, billing and shipping address, phone number, email address); order and transaction information (items viewed, added to cart, purchased, returned, or cancelled, and payment confirmation - your card details themselves are collected and processed directly by our payment provider, not stored by us); communications you send us, such as when you contact our support team; device information (browser type, IP address, device identifiers); and usage information (how and when you browse and interact with the Services).

How We Collect It
We collect information directly from you when you browse or purchase, or contact us. We also collect it automatically through cookies and similar technologies, and from service providers who help us operate the store (such as Shopify and our payment processor).

How We Use Your Data
We use your personal data to process and fulfil your orders, send order-related notifications, provide customer support, detect and prevent fraud and maintain security, and comply with applicable legal obligations. We do not use your data for targeted advertising without an appropriate legal basis.

How We Share Your Data
We may share your personal data with Shopify and other service providers who help us operate the Services (such as payment processing, shipping, and analytics providers), with authorities or courts where required by law, and with your consent.

Relationship with Shopify
The Services are hosted by Shopify. Information you submit is transmitted to and processed by Shopify. For more information on how Shopify handles your data, see the Shopify Consumer Privacy Policy at shopify.com/legal/privacy/app-users. You can also exercise certain rights via the Shopify Privacy Portal at privacy.shopify.com/en.

Cookies
Our Site uses cookies and similar technologies to help it function and to understand how visitors use it. You can control or disable cookies through your browser settings; for more information visit allaboutcookies.org.

Children's Data
The Services are not intended for children. We do not knowingly collect personal data from anyone under the age of majority in their jurisdiction. If you believe a child has provided us with their data, contact us and we will arrange for its deletion.

Data Retention and Security
We retain your personal data only for as long as necessary to fulfil the purposes it was collected for, including to meet legal, accounting, or reporting obligations. No security system is completely foolproof; we recommend not sending sensitive information through unsecured channels.

Your Rights
If you are located in the European Union or the United Kingdom, you have the right to access, correct, update, or request deletion of your personal data, and to object to or restrict certain processing of it. To exercise any of these rights, contact us at support@zelayne.com. We may need to verify your identity before processing your request.

International Transfers
Zelayne is based in Germany and ships to addresses in the United Kingdom. Where your personal data is transferred outside the country where you live, including to service providers such as Shopify, we rely on appropriate safeguards recognised under applicable data protection law.

Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. Changes will be posted on this page with an updated date.

Contact Information
Store Name: Zelayne
Location: Lahr, Germany
Phone: +44 7473 953747
Email: support@zelayne.com
Customer Service Hours: Monday-Friday, 9am-5pm
We respond within 24 business hours on working days.

Third-Party Service Providers
We share your personal data only with third-party service providers who help us operate the Services, including Shopify (our e-commerce platform), payment processors, and shipping/logistics providers. These third parties only receive the data necessary to perform their function and are not permitted to use it for their own marketing purposes.